Covid-19 Tech Resources for Nonprofits

The Covid-19 outbreak has pushed many organizations (businesses and nonprofits alike) to suddenly adapt a remote work setup, one that they may not necessarily be prepared for. To assist your organization, we have compiled some essential tools, tips and articles that can help you work effectively from home amidst the ongoing outbreak.

Tools & Tips When Working From Home

Need key best practices to manage yourself and your team while working remotely? Catch them here, as well as a run through on cloud-based collaboration and communication tools that your nonprofit can access for free or at a discount.


Need a copy of the slides? You can download it here

Upskill Your Team

Access a free online course specifically tailored to help nonprofits adapt to the new remote work setup. This course includes specific sessions on collaboration, communication, and even security.

Sign up for the full free course here

Looking for other helpful courses? Checkout TechSoup’s course catalogue here

Helpful Articles

There’s a massive selection out there, specifically tailored to help you deal with the new telecommuting setup. To help you get quick access to the ones specifically designed for nonprofits, here are some key articles from TechSoup that’s worth checking out:

Resources from Our Partner Network

Check out these helpful resources from our partner network as well:

Connecting Up (Australia):

Frontier Foundation (Taiwan):

Donor Management and Fundraising made easy: Blackbaud launches in Southeast Asia

TechSoup Asia-Pacific is proud to announce its newly signed partnership with Blackbaud, a cloud software company that’s built entirely and exclusively to empower charities across the globe. Through this partnership, NGOs across 6 Southeast Asian countries – Indonesia, Malaysia, Philippines, Singapore, Vietnam and Thailand – may access exclusive discounts to Blackbaud’s range of solutions for fundraising, project management, communications and donor management.

NGOS may learn more about the Blackbaud product offers through the links below:

Discounts to Blackbaud’s eTapestry now available

Through TechSoup Asia-Pacific, Blackbaud is offering 25% discounts on the annual subscription fees for eTapestry, an all-in-one fundraising solution that can enable NGOs to collect and manage donor information, receive helpful insights & reports and receive funds/donations.

The offer comes in two different packages, Starter and Pro, for either 1 or 3-year packages. These will also include a consultation call with Blackbaud’s own experts, enabling Blackbaud to better understand the recipients’ needs and how they can address those through eTapestry.

Singapore launch event

To officially announce its launch in Southeast Asia, Blackbaud and TechSoup Asia-Pacific co-hosted a free half-day workshop and networking lunch at Work Central, Singapore. The workshop was attended by 61 representatives from 45 unique charities based in Singapore, as well as Greg Simmons & Maria McDonnell from Blackbaud and Jed Adao from the TechSoup Asia-Pacific team.

Effective fundraising and donor management were the key topics covered throughout the workshop – both of which being very vital to the sustainability of any charity or NGO. Throughout the workshop, the attendees were treated to a variety of talks related to fundraising and donor management. These included global trends that shape and affect giving, differing approaches to giving from varying age groups as well as key learnings and insights derived from hands-on experiences in working with different charities across the region.

In addition, the charities in attendance were also treated to a deep-dive on how eTapestry works. Throughout this session, charities were able to experience an interactive demo on eTapestry’s functions and features in order to give them a better understanding on how these can be used to effectively manage donor networks and fundraising campaigns.

More to come in the future

With its launch receiving an amazing reception and the subsequent growing need for fundraising and donor management support from NGOs across the region, one can safely say that this only the start to more initiatives and collaborations ahead. One of the many things that can be expected in the near future is Blackbaud’s release of other key solutions such as Apricot (for project management) and Raiser’s Edge NXT (for fundraising) through TechSoup Asia-Pacific and the potential expansion of the discount offers to other key countries across Asia-Pacific.

To-date, Blackbaud’s exclusive discounts are available through TechSoup Asia-Pacific programs in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam, as well as through Australia via our local partner Connecting Up.

Incubating Solutions to Fight Human Trafficking

Human trafficking, also known as modern slavery or forced labour, affects more than 40 million around the world. As the world’s 3rd fastest form of organized crime, worth an estimated USD150 billion dollar industry, it is easy to see the financial incentive to lure victims into forced labor. Every aspect of this crime is a business – from recruiting, transporting, organizing to monitoring and ensuring the forced labor continues.

Mirroring the stages of the traffickers, the non-profit sector working to combat this issue can briefly be categorized by their main objectives – awareness, prevention, advocacy, enforcement, shelter and resettlement. Although separate in their direction and functional objectives, these NGOs are dedicated in working towards one goal: to end modern slavery.

However, without the right tools, the majority of the non-profit sector working against the crime fall behind the sophisticated techniques used by the traffickers. Without using digitally secure networks, without knowing how to navigate cyberspace without leaving their digital footprints, without using the right communication techniques to speak to their target audience, much of their physical and digital safety is compromised, not to mention their hard work gone to waste.

Over the last few months from August to October, TechSoup conducted a series of workshops for the anti-human trafficking sector. Most participants were Malaysian based NGOs, a handful were unions and organizations set up to address the forced migrant labor issue. The training topics spanned from data visualization, digital security, communication tools, social media insights, fundraising, and even basic photography. The event culminated in an NGO Incubator Pitch, modeled after the “Shark Tank” pitches.

Each participating NGO had 10 mins to pitch their case. Their presentation started with the tech tools used to design and execute a short social media campaign of their choice; an honest sharing of their challenges and successes; and finally, the pitch: why should TechSoup and Yayasan Salam incubate and grow them?

The grand prize, worth USD1,700, comprised a customized training plan, 1-1 support, fundraising service support, mentoring with NGO start-ups, licensed software and a tech gadget of choice.

The winner of the NGO Incubator Pitch was Ziaur Rahman, a Rohingya refugee and a human trafficking victim who has been sold 7 times in his life. Since arriving in Malaysia, and obtaining his UNHCR status, Ziaur has campaigned tirelessly on violence against Rohingyas. The panel of judges were impressed with his ability to demonstrate clearly his goals, his vision for the road ahead, and mostly, that he was able to articulate how this incubation was important in ending modern slavery.

Second prize winner was Tenaganita who received a prize value of USD800, which includes customized training, licensed software and 1-1 support. Honorary mention that won a prize value of USD300 was Friends of Women Organisation, Selangor (Persatuan Sabahat Wanita, Selangor).

The winners will be incubated from November 2018 to April 2019. During this period, the winning NGOs will receive additional resources, support and help for them to campaign more effectively against human trafficking.

The project is funded by the U.S Embassy of Malaysia, and carried out in partnership with Yayasan Salam Malaysia. For more information on the project, please contact Elizabeth Liew at eliew@techsoupglobal.org

TechSoup and Yayasan Salam: Strengthening organizations in anti-human trafficking Malaysia

TechSoup Asia-Pacific and local partner, Yayasan Salam, recently completed a series of digital tech training for non-government organizations (NGOs) working in anti-human trafficking in Malaysia.

Funded by the US Embassy in Malaysia, the project was designed with three key objectives in mind: to promote a cross-country and regional learning platform; to provide and make knowledge, tech resources and tools accessible, and most importantly, to maintain open spaces in shrinking civil society space.

In line with TechSoup’s mission to empower NGOs around the world, the capacity building component of this programme is the essence of the project. However, aside from improving their digital tech capacities, the project also aims to build linkages and encourage collaborations between local, regional NGOs and the industry experts. With a larger and stronger network, increased trust and understanding of the various key players, the ecosystem can grow, become stronger, and hopefully over time, become more united in their fight towards human trafficking.

The curriculum is a combination of module-based topics, one-on-one consultancy with facilitators and post-workshop support, was divided into two 2-day sessions, one in August and another in September.

The modules included data visualisation, online storytelling techniques, and basics of mobile photography, basic graphic design and video making tools using open source software, investigative journalism techniques, and fundraising and donor campaigns. Registration stood at 42 NGOs over the total 4 day session, with a mix of NGOs working on awareness, prevention, advocacy, resettlement and shelter.

The series of workshops continued with follow-up trainings on topics in demand, such as graphic design and simple video making tools, conducted by TechSoup Asia-Pacific’s Program Manager Jed Adao.

Malaysia is a popular destination country for traffickers. Victims come from all walks of life around the Asia-Pacific region – some are women who are sex trafficked, or trapped in domestic helper jobs; male migrant labourers who work in the construction sector in modern slavery conditions, many of whom are being held on debt bondage; or refugees who have been sold, resold and exploited in many ways.

Despite the significant efforts of eliminating human trafficking, Malaysia was downgraded to Tier 2 Watchlist on the 2018 Trafficking in Persons list. Over the year, the government convicted more traffickers, increased criminal enforcement of unauthorised passport retention, granted more freedom of movement, and among the larger moves – the Malaysian government tripled its funding for three NGO-run shelters in the country, and opened its first trafficking-specific court.

The year 2020 holds much significance for Malaysia. Back in 1991, the nation announced Wawasan 2020 : the year that Malaysia would achieve developed nation status level. It has since been pushed to 2050.

In recent years, with the escalation of human trafficking cases that has placed Malaysia in negative international limelight, the government has made significant efforts to improve the situation, increasing enforcement and prosecutions, making amendments to current legislations to protect the migrant communities. By 2020, the government hopes that Malaysia will promoted to Tier 1 on the Trafficking in Persons list.

Bridging HIV Awareness and Technology

In a program led by LINKAGES Indonesia, a consortium of FHI360 and PACT, TechSoup Asia-Pacific and our Indonesia partner NGO Kitabisa  are currently managing a program dedicated to strengthening of the digital outreach capacities of working in HIV prevention.

The program includes a 16-module ICT training that has been divided into four workshops held across a three-month period. The 16-module course was specifically designed to focus on utilizing popular online communication tools, resources and methodologies that outreach workers can use to communicate with key populations.

Partaking in the 3-month training program are 20 local grassroots non-profit organizations within and outside of Jakarta. In preparation for the program, TechSoup and Kitabisa rolled out an ICT Assessment survey, a comprehensive set of questions to determine the organizational ICT capacities, from hardware, gadgets and servers, usage of software licenses, data protection, to their digital outreach capacities. The surveys also measured capacities on two accounts – on an organizational level,  and as individuals from the organization.

Using results from the ICT assessment as a baseline indicator of each NGO’s knowledge and skill sets, TechSoup and implementing partner Kitabisa were able to design a digital outreach curriculum to help the NGOs improve their digital outreach methods.

Through these assessments, results showed:

  • Among the 20 organizations, the pre-assessment shows 80% of the organizations identifying themselves as having low knowledge in digital security measures. Although many of the respondents were aware of their vulnerability to digital attacks,the majority of them do not perform backups on their devices.
  • Around 70% of the NGOs responded positively to social media usage, knowledge and capacity in relation to their digital outreach work. However, despite their familiarity with social media platforms and instant messaging, the biggest challenge for them was a lack of a structured digital outreach plan.

As HIV outreach campaigns primarily deal with sensitive information, this also shows how ensuring proper understanding and employment of digital security measures should also be considered as a top priority – one that is as important as improving digital outreach methods.

Outside of the trainings, participating organizations also received a tailored package of software via TechSoup’s technology donations program. These packages are inclusive of organizational essentials such as operating systems and productivity suites, along with antivirus licenses to help boost their current digital security measures, and Boost Training and Support packages to continuously feed them with learning content even after the workshops have ended.

Overall, while the collaboration in itself seeks to only empower 20 local organizations, the long-term impact of these organizations’ online visibility, and subsequently, outreachto the key HIV populations is very promising.

NGO Needs Mapping Workshop in Manila

Tech planning, one of the more overwhelming tasks to take on, particularly for NGOs whom typically struggle with their access to IT personnel or expertise. Despite this limitation, our conversations with NGOs – regardless of size and type – consistently reveal their drive towards learning more, and hopefully, being able to manage and update their IT systems independently. Simply, it’s just a matter of knowing how and where to begin their learning process.

In looking to answer the essential question (of where or how do we begin), TechSoup APAC arranged TechSoup Local in Manila, Philippines. TechSoup Local is a workshop style meetup, for this session, the team focused on providing a guided mapping experience of local NGOs’ technology needs. By allowing them to simply voice out all of their concerns, TechSoup is then able to identify larger concerns and introduce to the NGOs the existing donations and discounts that would be relevant for each.

Held last July 5, TechSoup Local gathered some 30 attendees from over 19 local organizations. Throughout an entire afternoon, the team guided them into identifying their tech needs by having them list all the operational pain points they experience on a daily basis. After which, the TechSoup APAC team delivered a guided tour into TechSoup’s catalogue of donations and discounts, simplifying each offer along the way to enable NGOs to better make sense of the tech donations, and how they can be utilized to alleviate their operational pain points.

To cap off the event, the TechSoup APAC team guided the organizations on creating their own work plan that they can follow. This essentially helps them prioritize which relevant donations/discounts – if there are any – they should work on, and the necessary steps to take to furthering their understanding, acquisition and implementation of these new found resources.

Overall, the served as a launching point for NGOs that sought to help direct and nudge them towards the right direction, primarily enabling them to identify what types of tech donations and discounts are out there for them. And most importantly, it also helps begin a conversation, one about tech planning, that they will then continue to grow with both TechSoup and their own teams.

NGO Connection Day 2018 in Taiwan

Every year, we tour in different cities in Taiwan to explore new ICT innovation and trends with local nonprofits. These events are co-sponsored by the local Microsoft office in Taiwan.

In 2018, we successfully conducted 3 events: “Office 365 Advanced Training for NPOs” in Taipei and Kaohsiung cities,  and “Basic Data Analysis for NPOs” in Taipei. We had total of 155 attendees from 109 NPOs joining together. These included attendees of varying professions such as including IT professionals, administrative staff, and social workers to name a few. This time around, we invited participants to bring their own laptops and divided them into different groups so that they may learn and discuss in a collaborative nature.

For the Office 365 events in Taipei and Kaohsiung, we focused on helping the attendees learn to discover more about Office 365’s various services, such as SharePoint, Power App and Flow. In addition, we also invited NPO partners to share their own experiences in implementing the solution and their future vision of enhancing organizational management and data accumulation.

On the other hand, in the “Basic Data Analysis for NPOs” event, we focused on giving participants a general idea of how they may use Power BI Desktop to do the data cleaning, analysis, and visualization through its charts and graphs. In addition, participants were also taught how Power BI integrates with Office 365 suites for advanced collaboration and data management.

For more details, please visit TechSoup Taiwan’s blog.

Building Storytellers in Taiwan

As cyber space becoming increasingly crowded with a myriad of content where everyone is fighting for space and attention, nonprofits have to learn how to capture the essence of their impact in the most visually appealing way.

Over July and August, Frontier Foundation in Taiwan organized another successful series of storytelling workshops for TechSoup Taiwan members. A total of 137 participants from more than 100 organizations across northern Taiwan attended three sessions that showed them basic video making tools.

The first two sessions focused on basic shooting techniques and how to make videos via Power Director 14. The last workshop taught the participants to make short films on their mobile phones using Quik.

For some participants, it was their first time learning video making apps on their mobile phones, an extremely convenient way for most nonprofits who often do not have the resources for a dedicated social media staff.

Participants were also encouraged to send their stories to TechSoup’s Storymakers campaign, an annual campaign designed to encourage nonprofits to submit their short digital stories to let the world see. In addition to submitting their videos to Storymakers, Frontier Foundation has also encouraged nonprofits to deliver their stories to PeoPo, the citizen journalism arm of Taiwan Public Television Service. Winning videos are broadcasted on national television, giving them free access to paid media, which they otherwise would not have.

For more information and photos on the workshop, click on the link here.

NGO Connection Day 2017 in Taiwan

Every year, we tour different cities around Taiwan to explore new ICT innovation and trends with the nonprofit communities.

In 2017, we hosted three events, including CEO Day, in Taipei and Kaohsiung. Topics covered included “NGO Case Studies: Appliances of Azure and Office 365”, “NGO Website Design in Mobile Age” and group discussions among CEOs.

The events, co-sponsored by the local Microsoft office, saw 282 attendees, representing 196 local nonprofits.

For more details, please visit TechSoup Taiwan’s blog.

2017npoday2
More Photos of 2017 NPO Day.

2017ceodayComplete report of CEO Day facilitation process.

Reintroducing TechSoup Thailand

Nonprofits around the globe face similar challenges. However, with changes in political landscapes, shifts in economic powers and evolving market trends, these challenges often become very geographically contained.

In early May 2017, TechSoup Thailand organized a networking and learning event to understand the current challenges that Thai nonprofits are facing.

As a technology nonprofit, TechSoup kick-started the event with tech-centric ice-breaking activities : creating new hashtags for the event, taking creative selfies that display TechSoup’s logo, and ‘checking in’ to Ma:Dee’s (the co-working space where the event was held) social media page.

Sevenseas_Media ice break
Ice breaker: A participant creates inspiring hashtags for the event – #bepartofchange # ngonetworkingbkk #socialentrepreneursunite
Lak_ice break
Ice breaker: The group poses with the TechSoup logo

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The event drew participants from nonprofits across various sectors from different parts of Thailand, some came from as far as Chiang Rai to learn about how to leverage on TechSoup to better serve their communities.

A presentation line up included long-established Thai nonprofits Kenan Institute Asia and Change Fusion, who shared case studies, best practices, relevant content and practical tools designed specifically for the nonprofit sector.

NEEDed, a small and growing Thai-based nonprofit was also part of the line up where they shared their capacity development projects, focusing on their experience in helping nonprofits adopt technology.

Fhi360’s Regional IT Manager, Somphop Krittayaworagul, was invited to talk about digital security and the impacts of software piracy, a grave concern for the organization and nonprofit community in recent years.

The event ended with an engaging 45 minute breakout session where participants were asked to discuss and identify (collectively) their top five challenges and needs.

i) Technology
ii) Human Resource
iii) Funding
iv) Communication
v) Government and Stakeholder relations

The last part of the breakout required participants to state how TechSoup could help them. Participants shared their struggles with technology – software, hardware, cyber security, lack of I.T skills, adaptation and implementation, and recognizing the need to use more online portals for fundraising and learning.

Clearly, being a global technology network with 66 partner NGOs with presence in 236 countries, TechSoup has partners in the various capacities and are able to bridge the gaps the sector faces.

A key outcome from the event is for TechSoup Asia-Pacific to work with the various stakeholders to design capacity-building projects for the Thai nonprofit sector.