Improving Digital Equity Through Offline Content

Buffalo, Missouri, is aptly named for the bison that roam the territory. A small group of us at Endless OS Foundation recently visited the land of corn, rice, soybeans, and buffalo. Dallas County, Missouri, a region of nearly 35,000 residents, represents many other places in rural America — small-knit community, home-town pride, and an infrastructure that lacks broadband internet due to complicated features of the terrain. For many of the schoolchildren we visited in the county, electricity, much less the internet, is a luxury. During our visit, we learned that our approach to digital equity through the development of offline content resonated with the school district’s IT administrator, science teacher, and students at the local middle school.

This is one of many stories we’re witnessing in the USA and worldwide.

A Library of Learning Resources

In 2020, at the height of the pandemic, Endless OS formed as a nonprofit organization to double down on the work we’d been doing for nearly a decade. At that time, a third of K-12 United States public school students, or 16 million, were digitally disconnected (PDF). In that same year, we developed the Endless Key, a curated collection of K-12 learning resources from content partners like California Academy of Science, Common Sense Media, Khan Academy, Museum of Science, PBS Kids, and TED-Ed that can be accessed via a USB drive on Windows computers. Our goal was, and still is, to focus on learners who were regularly missed when it came to digital access. With the Endless Key USB, we introduced digitally disconnected learners to educator-reviewed e-books, interactive games, and YouTube videos that were readily available on the internet, with the hopes of lessening the digital divide that existed.

As we heard from urban and rural communities across the United States, we went back to work to further expand access to the Endless Key. Two years later, we developed a prototype of our Endless Key app, a downloadable app that can be accessed offline on Windows and Chromebook devices. For devices with limited data storage, and learners who want access to content that focuses on their interests, the app offering has been a game changer. As we begin to scale our community of learners, a question that keeps coming up from educators and learners, including at our recent visit to Buffalo, is, “Can I download this to my phone?” A great question, and one we’ve been hard at work on as we optimize our app for Android phones.

Screenshots of the Endless Key

Making the Device More Accessible and Affordable

For many of us, when we think of purchasing a computer, we usually just think of the hardware cost and not the productivity tools, apps, learning resources, and connectivity that make the complete package. We’ve been optimizing our operating system, Endless OS, over the past 11 years on a range of devices from low-powered single-board computers like Raspberry Pi to the latest top-of-the-line workstations — and everything in between, including refurbished PCs. With Endless OS, we ensure a sustainable and easy-to-use system, with thoughtfully curated learning resources and productivity tools to support you as you work, play, and learn, regardless of whether or not you have connectivity — and with no hidden software costs.

Native communities like ones served by Cook Inlet Tribal Council in Alaska recently received laptops preinstalled with Endless OS and selected learning resources from Khan Academy, CK-12, Blockly Games, and PhET. GivePower set an ambitious goal of equipping 15 schools across the Bajura region of Nepal with solar-powered computer labs running Endless OS in 2023. During the pandemic, our partnership with Fundación Harp Helú ensured that indigenous communities in Oaxaca, Mexico, were able to include their preselected curriculum within Endless OS.

As part of the open source community, democratizing access to technology means we ensure that users have a system with software tools comparable to, and compatible with, apps like Microsoft Office and Adobe and learning resources that are available offline while also designing safety and privacy controls for families with young learners.

Screenshot of Endless OS

Join Our Community of Learners

As a global organization, we know the need for offline content, an affordable device, and a system that supports the safety and privacy of the users we serve. Whether you already have a device and just need free K-12 learning resources (Endless Key), or you’re looking to install a safe and easy-to-use operating system (Endless OS) that comes with free learning resources and productivity tools, we have a solution for you! We provide these solutions at no cost to the organizations we work with so that they can have as much impact as possible on the communities they serve. If you’re an organization interested in providing our product offerings to your community of users, let’s work together! Please contact us at outreach [at] endlessos [dot] org, and please provide the information about your organization listed below.

  • Nonprofit organization name
  • Contact name
  • Contact email
  • Country
  • Language of the community you serve
  • Short description of how you want to use Endless Key, Endless OS, or both
  • Estimated number of users for Endless Key
  • Estimated number of users for Endless OS

Students on solar-powered laptops with Endless OS at GivePower Nepal

Covid-19 Tech Resources for Nonprofits

The Covid-19 outbreak has pushed many organizations (businesses and nonprofits alike) to suddenly adapt a remote work setup, one that they may not necessarily be prepared for. To assist your organization, we have compiled some essential tools, tips and articles that can help you work effectively from home amidst the ongoing outbreak.

Tools & Tips When Working From Home

Need key best practices to manage yourself and your team while working remotely? Catch them here, as well as a run through on cloud-based collaboration and communication tools that your nonprofit can access for free or at a discount.

Need a copy of the slides? You can download it here

Upskill Your Team

Access a free online course specifically tailored to help nonprofits adapt to the new remote work setup. This course includes specific sessions on collaboration, communication, and even security.

Sign up for the full free course here

Looking for other helpful courses? Checkout TechSoup’s course catalogue here

Helpful Articles

There’s a massive selection out there, specifically tailored to help you deal with the new telecommuting setup. To help you get quick access to the ones specifically designed for nonprofits, here are some key articles from TechSoup that’s worth checking out:

Resources from Our Partner Network

Check out these helpful resources from our partner network as well:

Connecting Up (Australia):

Social Media for Social Change

In May 2018, Malaysia saw a new beginning : a new political coalition party, Pakatan Harapan (Alliance of Hope), took over Malaysia for the first time since independence from the British in 1957. Overnight, the political tsunami in Malaysia became a hallmark of democracy across the country and the region.

As with any new situation, democracy can continue to flourish, and influence the region, or, it can start to take another shape, and slowly decline, and fade away. In recognizing the possibility of Malaysia’s revert to dictatorship and draconian laws, USAID launched Malaysia Reform Initiative (MARI) project to support and promote civil society organisations that are pushing for political and democratic reforms.

TechSoup was called in to design and conduct a pilot training for organisations working across political and democratic reforms. Working with Kitabisa, TechSoup led the design of a series of training modules for the participants, split into basic and intermediate knowledge levels.

Participants applying their newly acquired skills to the presentation on Day 2. Each presentation required participants to demonstrate application of at least two skills learned over the two day workshop.

The training modules were designed to help NGOs and organisations understand their target audiences, design more effective messaging, relevant content including the use of GIFs, memes and videos, as well as understanding basic social media insights in order to design campaigns that resonated with their intended audiences.

To help the NGOs identify and prioritise their needs, TechSoup facilitated a Mapping Your Action Plan session, where NGOs were grouped according to focus areas and sectors.

TechSoup facilitates “Mapping an Action Plan” session

Each group listed their organisational challenges, ranked the priority of each challenge, according to the level of urgency. Finally, they mapped the challenge to the level of technology required.

The combined result is shown below:

Combined results from the “Mapping an Action Plan” session. This combined map shows the various challenges and needs that the NGOs have, against their priorities and level of technology involvement.


To increase exposure to industry practitioners, TechSoup also curated an Open Marketplace, where industry-level experts in various fields came to share their knowledge, tips and techniques. This included experts from data analytics, digital content in advocacy, Google suite, grants and fundraising, and photography. TechSoup’s partner Yayasan Salam was also on-site to provide much-needed support and understanding of TechSoup Malaysia’s updated eligibility criteria.

By empowering the NGOs through this training, the end goal is for them to be more confident in using these tools independently, and ultimately, for them to create the social change that Malaysia needs.

Donor Management and Fundraising made easy: Blackbaud launches in Southeast Asia

TechSoup Asia-Pacific is proud to announce its newly signed partnership with Blackbaud, a cloud software company that’s built entirely and exclusively to empower charities across the globe. Through this partnership, NGOs across 6 Southeast Asian countries – Indonesia, Malaysia, Philippines, Singapore, Vietnam and Thailand – may access exclusive discounts to Blackbaud’s range of solutions for fundraising, project management, communications and donor management.

NGOS may learn more about the Blackbaud product offers through the links below:

Discounts to Blackbaud’s eTapestry now available

Through TechSoup Asia-Pacific, Blackbaud is offering 25% discounts on the annual subscription fees for eTapestry, an all-in-one fundraising solution that can enable NGOs to collect and manage donor information, receive helpful insights & reports and receive funds/donations.

The offer comes in two different packages, Starter and Pro, for either 1 or 3-year packages. These will also include a consultation call with Blackbaud’s own experts, enabling Blackbaud to better understand the recipients’ needs and how they can address those through eTapestry.

Singapore launch event

To officially announce its launch in Southeast Asia, Blackbaud and TechSoup Asia-Pacific co-hosted a free half-day workshop and networking lunch at Work Central, Singapore. The workshop was attended by 61 representatives from 45 unique charities based in Singapore, as well as Greg Simmons & Maria McDonnell from Blackbaud and Jed Adao from the TechSoup Asia-Pacific team.

Effective fundraising and donor management were the key topics covered throughout the workshop – both of which being very vital to the sustainability of any charity or NGO. Throughout the workshop, the attendees were treated to a variety of talks related to fundraising and donor management. These included global trends that shape and affect giving, differing approaches to giving from varying age groups as well as key learnings and insights derived from hands-on experiences in working with different charities across the region.

In addition, the charities in attendance were also treated to a deep-dive on how eTapestry works. Throughout this session, charities were able to experience an interactive demo on eTapestry’s functions and features in order to give them a better understanding on how these can be used to effectively manage donor networks and fundraising campaigns.

More to come in the future

With its launch receiving an amazing reception and the subsequent growing need for fundraising and donor management support from NGOs across the region, one can safely say that this only the start to more initiatives and collaborations ahead. One of the many things that can be expected in the near future is Blackbaud’s release of other key solutions such as Apricot (for project management) and Raiser’s Edge NXT (for fundraising) through TechSoup Asia-Pacific and the potential expansion of the discount offers to other key countries across Asia-Pacific.

To-date, Blackbaud’s exclusive discounts are available through TechSoup Asia-Pacific programs in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam, as well as through Australia via our local partner Connecting Up.

TechSoup Job Openings

Are you someone who’s looking for a role that allows you to create a positive impact? Then we’ve got something for you! TechSoup Asia-Pacific is expanding its team in Kuala Lumpur, Malaysia. If you’re interested with working with TechSoup Asia-Pacific, check out our job openings below:

Project Coordinator (Kuala Lumpur, Malaysia)

This is an excellent opportunity to expand your project coordination skills, whilst working within a dynamic, international team environment. The Project Coordinator will be based in Kuala Lumpur Malaysia and will form part of an integral small Asia-Pacific team, reporting on a day to day basis to the Project Manager, with close working relationships with the TechSoup Asia-Pacific team and TechSoup (grants and fundraising) team based in the USA, TechSoup’s various NGO partners and stakeholders throughout Southeast Asia.

What You’ll Do:

The project coordinator will be responsible for the overall administration and coordination of the YSEALI Regional Transparency and Anti-Corruption Workshop over a period of 12 months.

The project will bring together 100 youth leaders from throughout ASEAN and Timor-Leste for a week of workshops, masterclasses, networking and cultural offsite activities. You will be responsible for organising and coordination of the documentation of this project, including and not limited to preparing monthly reports, coordinating meetings, tracking project progress and deadlines, and implementing the logistics plan. The role will have you collaborating with TechSoup staff, the YSEALI Alumni network, U.S embassies, our partners and contractors in ASEAN and Timor-Leste.


    • Provide overall administrative support and coordination to the project
    • Maintain all project documentation including reports, quotations, evaluations, analyses, assessments as per project requirements
    • Assist in tracking progress of report deadlines and any other submissions related to the project
    • Assist with website updates, including editing graphics and text
    • Provide support to financial administrator including compiling and coordinating expense sheets and any other related documents related to finances
    • Provide support to project manager for monthly reporting submission
    • Assist with the execution of the logistics plan including researching and confirming event venues, and liaising with the logistics agency on participants and speaker details
    • Organise and document committee meetings, and any other meetings in relation to the project
    • Provide support to the social media coordinator who will be updating social media platforms

Qualifications and Experience:

At least 5-7 years working experience, with at least 5 years’ experience working in a project management capacity, preferably in a nonprofit, social enterprise, or an international development environment.

Knowledge and Skills: 


  • At least 5 years working experience in a project management capacity, preferably in a cross-cultural, regional or international context
  • Highly organized multi-tasker with strong attention to detail and deadline
  • Essential project administration skills, including organising, coordinating and documenting
  • Clear and concise communication abilities, both written and verbal, for both an internal and external audience
  • Strong desktop publishing skills, proficient in the use of office productivity tools e.g. Microsoft office/Google Suite etc
  • Independent, self-starter with proven ability to work autonomously as part of a geographically distributed team
  • Demonstrated professionalism and flexibility in a fast-paced, deadline-driven environment.
  • Fluency in verbal and written English and Bahasa Malaysian; knowledge of one or more other ASEAN languages is a plus.


  • Candidates who have prior working experience in an international or regional organisation, or bilateral agencies are preferred.
  • Prior long-term experience (more than 12 months) in project coordination and/or an administrative role in regional/international non-profit, human rights, social enterprise, or international development setting.
  • Prior experience in managing development aid grants, especially from the U.S State Department.
  • Experience in developing or implementing marketing and outreach plans, especially digital marketing and social media.
  • Writing skills, including the ability to write short updates for both external (social media updates, website articles) and internal (newsletters) audiences.
  • Social media skills including memes, GIFs, and knowledge of various social media platforms and their insights
  • Financial administration skills, and experience in using some finance reporting tools
  • Enthusiastic commitment to TechSoup’s mission; knowledge of the NGO sector and the role of technology in building the capacity of NGOs and charities.


The Project Coordinator will functionally report to the Project Manager who will manage this project. The Project Coordinator’s direct line management will be with the Managing Director – Asia-Pacific.

Employment Conditions:

The successful candidate will be employed as an independent contractor of TechSoup and based in Kuala Lumpur, Malaysia. Locally competitive remuneration will be provided in line with the candidate’s experience and skill sets.  Due to the nature of the project and the funding associated with it, this position is strictly for a period of up to 12 months. Any continuation of the position/role is contingent on future funded projects or programmatic activities.

How to apply:

Those interested in applying should send their resume along with an accompanying cover letter that speaks to your desire for the role advertised and speaks to the relative qualifications, experiences, knowledge and skills that make you suited to the role. The resume and covering letter should be emailed through to and, with “Project Coordinator – TechSoup Asia-Pacific” in the subject line.

Applications are accepted until January 10, 2020. Successful candidates should be able to start work soon on February 2020.



Incubating Solutions to Fight Human Trafficking

Human trafficking, also known as modern slavery or forced labour, affects more than 40 million around the world. As the world’s 3rd fastest form of organized crime, worth an estimated USD150 billion dollar industry, it is easy to see the financial incentive to lure victims into forced labor. Every aspect of this crime is a business – from recruiting, transporting, organizing to monitoring and ensuring the forced labor continues.

Mirroring the stages of the traffickers, the non-profit sector working to combat this issue can briefly be categorized by their main objectives – awareness, prevention, advocacy, enforcement, shelter and resettlement. Although separate in their direction and functional objectives, these NGOs are dedicated in working towards one goal: to end modern slavery.

However, without the right tools, the majority of the non-profit sector working against the crime fall behind the sophisticated techniques used by the traffickers. Without using digitally secure networks, without knowing how to navigate cyberspace without leaving their digital footprints, without using the right communication techniques to speak to their target audience, much of their physical and digital safety is compromised, not to mention their hard work gone to waste.

Over the last few months from August to October, TechSoup conducted a series of workshops for the anti-human trafficking sector. Most participants were Malaysian based NGOs, a handful were unions and organizations set up to address the forced migrant labor issue. The training topics spanned from data visualization, digital security, communication tools, social media insights, fundraising, and even basic photography. The event culminated in an NGO Incubator Pitch, modeled after the “Shark Tank” pitches.

Each participating NGO had 10 mins to pitch their case. Their presentation started with the tech tools used to design and execute a short social media campaign of their choice; an honest sharing of their challenges and successes; and finally, the pitch: why should TechSoup and Yayasan Salam incubate and grow them?

The grand prize, worth USD1,700, comprised a customized training plan, 1-1 support, fundraising service support, mentoring with NGO start-ups, licensed software and a tech gadget of choice.

The winner of the NGO Incubator Pitch was Ziaur Rahman, a Rohingya refugee and a human trafficking victim who has been sold 7 times in his life. Since arriving in Malaysia, and obtaining his UNHCR status, Ziaur has campaigned tirelessly on violence against Rohingyas. The panel of judges were impressed with his ability to demonstrate clearly his goals, his vision for the road ahead, and mostly, that he was able to articulate how this incubation was important in ending modern slavery.

Second prize winner was Tenaganita who received a prize value of USD800, which includes customized training, licensed software and 1-1 support. Honorary mention that won a prize value of USD300 was Friends of Women Organisation, Selangor (Persatuan Sabahat Wanita, Selangor).

The winners will be incubated from November 2018 to April 2019. During this period, the winning NGOs will receive additional resources, support and help for them to campaign more effectively against human trafficking.

The project is funded by the U.S Embassy of Malaysia, and carried out in partnership with Yayasan Salam Malaysia. For more information on the project, please contact Elizabeth Liew at

TechSoup and Yayasan Salam: Strengthening organizations in anti-human trafficking Malaysia

TechSoup Asia-Pacific and local partner, Yayasan Salam, recently completed a series of digital tech training for non-government organizations (NGOs) working in anti-human trafficking in Malaysia.

Funded by the US Embassy in Malaysia, the project was designed with three key objectives in mind: to promote a cross-country and regional learning platform; to provide and make knowledge, tech resources and tools accessible, and most importantly, to maintain open spaces in shrinking civil society space.

In line with TechSoup’s mission to empower NGOs around the world, the capacity building component of this programme is the essence of the project. However, aside from improving their digital tech capacities, the project also aims to build linkages and encourage collaborations between local, regional NGOs and the industry experts. With a larger and stronger network, increased trust and understanding of the various key players, the ecosystem can grow, become stronger, and hopefully over time, become more united in their fight towards human trafficking.

The curriculum is a combination of module-based topics, one-on-one consultancy with facilitators and post-workshop support, was divided into two 2-day sessions, one in August and another in September.

The modules included data visualisation, online storytelling techniques, and basics of mobile photography, basic graphic design and video making tools using open source software, investigative journalism techniques, and fundraising and donor campaigns. Registration stood at 42 NGOs over the total 4 day session, with a mix of NGOs working on awareness, prevention, advocacy, resettlement and shelter.

The series of workshops continued with follow-up trainings on topics in demand, such as graphic design and simple video making tools, conducted by TechSoup Asia-Pacific’s Program Manager Jed Adao.

Malaysia is a popular destination country for traffickers. Victims come from all walks of life around the Asia-Pacific region – some are women who are sex trafficked, or trapped in domestic helper jobs; male migrant labourers who work in the construction sector in modern slavery conditions, many of whom are being held on debt bondage; or refugees who have been sold, resold and exploited in many ways.

Despite the significant efforts of eliminating human trafficking, Malaysia was downgraded to Tier 2 Watchlist on the 2018 Trafficking in Persons list. Over the year, the government convicted more traffickers, increased criminal enforcement of unauthorised passport retention, granted more freedom of movement, and among the larger moves – the Malaysian government tripled its funding for three NGO-run shelters in the country, and opened its first trafficking-specific court.

The year 2020 holds much significance for Malaysia. Back in 1991, the nation announced Wawasan 2020 : the year that Malaysia would achieve developed nation status level. It has since been pushed to 2050.

In recent years, with the escalation of human trafficking cases that has placed Malaysia in negative international limelight, the government has made significant efforts to improve the situation, increasing enforcement and prosecutions, making amendments to current legislations to protect the migrant communities. By 2020, the government hopes that Malaysia will promoted to Tier 1 on the Trafficking in Persons list.

Calling all NGOs in the Anti-Human Trafficking Sector – Step Up For the NGO Incubator Pitch

Working towards social transformation is never a straight road. The painstaking effort undertaken by all actors at various levels of governance such as the policy-making, enforcement and grassroot levels must work as a cohesive unit to truly tackle the issue of human trafficking in order to effectively eradicate what we now understand to be modern slavery.

This series incorporates classroom style learning of theory and hands-on practice, post-workshop support for participants, ultimately culminating with an NGO Incubator Pitch where the winner will not only receive a tech gadget to help them with their work, but also the much envied opportunity to develop one’s tech capacity through means and platforms provided by TechSoup for a period of one year!

All eligible NGOs will be competing to showcase how they have applied what they have learnt from the workshops – from data visualisation, graphic design skills and video making tools – to help them address gaps and deficits in their campaigns and lobbying efforts.

The NGO Incubator Pitch is an opportunity for NGOs to become more effective whether it is engaging with victims of human trafficking or to create awareness in order to develop better infrastructure for victims of human trafficking.

Download the Application Form
Post-Workshop/Incubator Timeline
Recommended Timeline
Frequently Asked Questions (FAQ)
Consultation Calls

Panel of Judges

Continue reading Calling all NGOs in the Anti-Human Trafficking Sector – Step Up For the NGO Incubator Pitch

Bridging HIV Awareness and Technology

In a program led by LINKAGES Indonesia, a consortium of FHI360 and PACT, TechSoup Asia-Pacific and our Indonesia partner NGO Kitabisa  are currently managing a program dedicated to strengthening of the digital outreach capacities of working in HIV prevention.

The program includes a 16-module ICT training that has been divided into four workshops held across a three-month period. The 16-module course was specifically designed to focus on utilizing popular online communication tools, resources and methodologies that outreach workers can use to communicate with key populations.

Partaking in the 3-month training program are 20 local grassroots non-profit organizations within and outside of Jakarta. In preparation for the program, TechSoup and Kitabisa rolled out an ICT Assessment survey, a comprehensive set of questions to determine the organizational ICT capacities, from hardware, gadgets and servers, usage of software licenses, data protection, to their digital outreach capacities. The surveys also measured capacities on two accounts – on an organizational level,  and as individuals from the organization.

Using results from the ICT assessment as a baseline indicator of each NGO’s knowledge and skill sets, TechSoup and implementing partner Kitabisa were able to design a digital outreach curriculum to help the NGOs improve their digital outreach methods.

Through these assessments, results showed:

  • Among the 20 organizations, the pre-assessment shows 80% of the organizations identifying themselves as having low knowledge in digital security measures. Although many of the respondents were aware of their vulnerability to digital attacks,the majority of them do not perform backups on their devices.
  • Around 70% of the NGOs responded positively to social media usage, knowledge and capacity in relation to their digital outreach work. However, despite their familiarity with social media platforms and instant messaging, the biggest challenge for them was a lack of a structured digital outreach plan.

As HIV outreach campaigns primarily deal with sensitive information, this also shows how ensuring proper understanding and employment of digital security measures should also be considered as a top priority – one that is as important as improving digital outreach methods.

Outside of the trainings, participating organizations also received a tailored package of software via TechSoup’s technology donations program. These packages are inclusive of organizational essentials such as operating systems and productivity suites, along with antivirus licenses to help boost their current digital security measures, and Boost Training and Support packages to continuously feed them with learning content even after the workshops have ended.

Overall, while the collaboration in itself seeks to only empower 20 local organizations, the long-term impact of these organizations’ online visibility, and subsequently, outreachto the key HIV populations is very promising.

Strengthening Capacities of NGOs working in Anti-Human Trafficking

 In an increasingly globalized and digitized world, ‘organizing for change’ has moved beyond the mere mobilization of people in a physical space, but also the organizing of data and narrative to make meaningful and compelling statements in line with campaign goals. As civil society take their campaigns online to reach a wider audience, it is necessary that they are also equipped with the necessary tools to design a successful and impactful campaign.

TechSoup Asia-Pacific in partnership with Yayasan Salam is organizing a series of workshops to help improve the tech capacity of NGOs working towards combating human trafficking in Malaysia. Through sharing national and regional best practices, knowledge, tools and resources at the workshop, we also hope to strengthen the knowledge pool and network of anti-human trafficking players.

This workshop is the first among a series of workshops that incorporate classroom style learning of theory and hands-on practice (see full agenda here), post-workshop support for participants, and a convening for shared learning and successes of the applications of these tech tools to combat anti-human trafficking.Throughout 3 sessions (see more details below), the workshops will tackle various digital literacy topics ranging from proper utilization of data to digital security.


Currently, the Series A workshop – for Data Visualization, Security and Protection – is already fully booked and is expected to cater for a number of  leading NGOs that focus on combating human trafficking. This group will be trained by professionals and experts from both the human rights sector, and the field of data science.

To learn more about the expected content, you may see the agenda for the initial workshop below:

If you are working for, or with, an NGO which you think would be interested in the succeeding workshops, please feel free to contact both Liz Liew at for more information.